Overwhelmed at Lowe’s: Garage Door Openers and Universal Clickers

Annice

Saturday I went to Lowe’s on an errand to see if I could find a new garage door opener because ours no longer worked.  Being a woman over 50, it seemed like a pretty easy thing to do, right?   Before leaving, I asked my husband what the make of the garage door opener was and he informed me it was an Amarr.

Garage door opener

After about ten minutes, I finally found someone to help me.  That someone’s badge said Assistant Manager.  I proceeded to ask him what I thought was a simple question,  “Do you carry Amarr garage openers?”

“Sure,” he said, showing me a motorized piece of equipment.

Me:  “No, not that.  The opener, the thing that opens the garage.”

Assistant Mgr.  “Well, if you’re talking about the garage opener, that’s it.”

Me:  Totally confused.

Assistant Mgr.:  “Okay, let me ask it this way; when you press the button on the wall inside the garage to open and close the door, does it work?”

I assured him that was exactly the situation I had.

Him:  “Well, then the garage opener is working.  So, do you mean the clicker to open the garage door?”

Me:  “Yup, I guess I mean the clicker.  Not the garage door opener.  Do you have an Amarr Clicker?”

Him:  “No, I don’t.  I’m not sure they make them.  Are you sure your clicker says Amarr?”

Again, I assured him it did.

Him:  “What about a universal clicker?”  He walks over to hand me a small package.

Me:  “What’s a universal clicker?”

Him:  “It should fit most garage door openers, and it’s very easy to program, by the way.”

The word most scared me.  I looked over the package ($39.95) and noticed at least a dozen names but not Amarr.  Amarr was not listed.

Universal Clicker

The Assistant Mgr. sensed I was not a happy shopper.  “Well, I’m thinking it will work.  You can buy it, contact the company, and if it works, you’re all set.  If not, just bring it back.”

Totally frustrated, I bought the damn Universal Clicker, and immediately went on-line to ask if the Universal Clicker works with an Amarr garage door opener.

Within minutes I got a response telling me they would get back to me within 24 hours.  This morning I got my response.

“Thank you for contacting Chamberlain Technical Support.  Amarr is a private label opener made by another company.  Please look on the motor head, you will see additional information.  For example the opener might be made by Genie or Overhead Door or Wayne Dalton.  Please provide additional information from the motor head.  Should you encounter any problems, or if you have any further questions, please feel free to respond via email, or if you’d prefer, I can call you if you provide a phone number and a good time to call you.  Our work hours are M-F, 5:00 A.M. – 6:00 P.M. Mountain Time.

Photo from Amarr Technicl Support

OMG – Why language are they speaking?  Or, is it just me?

 

 

11 thoughts on “Overwhelmed at Lowe’s: Garage Door Openers and Universal Clickers

  1. Marjorie,

    I couldn’t agree more. There are so many other things I’d rather do. Lynn, I will take your advice but for now, the clicker is sitting on the dining room table. Ugh.

  2. Okay, at the risk of sounding like a feminist gone bad, that is one of the many reasons I miss having a man around. I’ll do the cookin honey, you pay the rent and fix the damn garage clicker!
    Oh geez did I really just say that!

  3. I got my ‘Clicker” remote to work on my Amarr garage opener that was installed in 1995. Do you know if yours has the dip switches? You can find out by taking the battery cover off the old remote.

  4. Nancy, thanks for that information…I didn’t know.
    Va, waiting to hear from the customer service, may take you up on that. Normally, Len would do it but I’m trying to be a big girl. LOL.

  5. Annice–We have an extra opener–do you want to program it? You would be most welcome to have it. I don’t know if it is an Amaar. Is this something Len) doesn’t know how to do? Will you ask? Ah, life’s questions.

  6. Annice, This is a dealer of Amarr Garage Doors near you, maybe they could be of help.

    CAROLINA MOUNTAIN DOORS 195 CANE CREEK ROAD
    SUITE E
    FLETCHER, NC 28732

    (828) 258-1009

  7. @Sal – good point to look for a women – and preferably over 50. Why didn’t I think of that?
    @Betty and Lisa: The dang thing isn’t working yet – don’t know yet if its the right thing. And yes, life’s little details sometimes just wear me out.

  8. Home Depot or Lowe’s hired these men who don’t know how to pee correctly in their home toilets and they never put the seats down. So try to find a woman at these places and you may get one who can answer your question. Did you replace the battery in your old one?

  9. Isn’t this why women over 50 are married to motor heads who understand this language? Just kidding, but seriously, how exhausting is life’s little details?

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