Recently, I decided to get a manicure. It’s not something I do very often but I needed a fast and cheap escape while waiting for my husband at Verizon. He either lost his cell phone or had it stolen in Miami where he went to have back surgery in April. Buying a new phone should be simple, right? But, nothing at Verizon is simple. Since Len was not driving yet, I had to take him there but the thought of sitting in Verizon and dealing with his problems just felt too overwhelming. I’ve got my phone and it works just fine – thank you.
Off I went to Hollywood Nails & Spa at River Ridge shopping center. I had never been there before and was pleased to see how clean and shiny it was. As soon as I sat down, my manicurist gave me a bottle of water. A few minutes later she came back with two piping hot spring rolls on a little white paper plate and placed them on the table between us. I’m thinking it’s her breakfast, after all it’s only 9:30. The aroma is killing me but I pretend the spring rolls aren’t there. The manicurist (promise to get her name next time) begins to clean and prepare her tools . “Eat,” she finally says. I look around to see if anyone else is eating spring rolls but no one is sitting close enough for me to know for sure. Delicious.
I tell her how much I love her spring rolls and ask her where she is from. Viet Nam. I love Viet Namese food and tell her I wish Asheville had a Viet Namese restaurant – or at least a good one.
I’m devouring the second spring roll when the manicurist removes the empty paper plate and replaces it with hot soapy water. “Soak,” she says. Once my nails are polished and dried, the manicurist gently massages my hands and arms. Thinking this is it, I’m ready to get up and pay, but the manicurist says she will be right back. When she returns, she’s got two white steaming towels to wrap my hands in. So, so nice. Finally, I get up to leave and I notice several customers chomping on spring rolls. I asked the other customer at the cash register if everyone here gets spring rolls. Affirmative. OMG, this business owner knows a little something about customer service! Maybe she could teach a class at Verizon.
One more thing, the price was five dollars cheaper than my last manicure. Guess who got a five dollar tip?